Find clear answers about Temply Studio digital products, downloads, file formats, account access, refunds, and support. Product requirements can differ, so please review the individual product page before purchasing.
What does Temply Studio sell?
Temply Studio focuses on downloadable digital products, including digital planners and resume or CV templates. Visit the Temply Studio shop to review the currently available products.
Will I receive a physical product?
No physical item is shipped for a digital product unless its product page explicitly states otherwise. Check the product description before purchasing so you know exactly what is included.
How do I access a digital purchase?
When an order is completed, available download access may appear on the order confirmation page or in My Account. The exact delivery method depends on the product and order status.
What should I do if I cannot find my download?
Check My Account first and review any order messages you expected to receive, including spam or promotions folders. If the completed order still has no available file, use the Contact page and include the product name and order number when available.
Which file formats and software do I need?
File formats and software requirements vary by product. Use the product page as the source of truth for the included files and any stated software requirements. A product name alone does not prove compatibility with every app, device, or software version.
Can I use the files on a phone or tablet?
Only rely on mobile or tablet compatibility when it is stated on the individual product page. Some downloads may also need to be saved, extracted, or prepared on a computer before they can be used elsewhere.
Why did I receive a ZIP file or an instruction PDF?
A ZIP file must normally be extracted before its contents can be opened. An instruction PDF may contain setup steps or an access link for the purchased product. Review the files supplied with your order before reporting a missing item.
Can I edit the files?
Editability depends on the included format. A product should be treated as editable only when its product page identifies the editable file and the software needed to use it.
Can I print my purchase?
Print only products whose page identifies them as printable and follow the page-size, orientation, or other instructions supplied with the files. Screen colors and printed colors may differ.
Can I share, resell, or redistribute the files?
Do not share, resell, redistribute, or offer the original files as a free download unless the license supplied with that specific product clearly allows it. Product-specific terms take precedence over general assumptions.
Do you offer refunds?
Refund eligibility is governed by the current Digital Product Refund Policy. Review that policy for the applicable terms, then contact Temply Studio if you need help with an order.
What should I include in a support request?
Include the product name, order number when available, the app or file you are using, a concise description of the issue, and a screenshot when it is helpful. Do not send payment-card details or account passwords. Use the Contact page to send your request.