Introduction
These Terms of Purchase explain how you (the User) can place an order through our website. Please take a moment to read them carefully. We are committed to delivering excellent customer service and ensuring you fully understand your rights regarding any purchase made.
Before completing a purchase, you will be required to check a box indicating “I Accept the Terms and Conditions of Sale.” By doing so, you confirm your agreement with the terms outlined in this document.
Our business operates from the United Kingdom, and all purchases are governed by UK law. We provide international shipping and offer digital products that can be accessed and downloaded globally.
Please note that our Website Terms of Use and Privacy Policy are provided on separate pages.
We want you to be completely satisfied with your purchase. If you have any questions or concerns, we’re here to help.
Purchase Terms for Customised Products
If you’re interested in purchasing one of our customised products, you can apply through our Typeform to choose the design package that best fits your needs. After completing your purchase, you’ll receive a tailored website or branding package based on your specific goals and preferences.
Your customised designs will be delivered either via email or developed directly on the agreed platform. For packages that include web design, a PDF mock-up will be sent to the email address you provide for your review and approval before final implementation.
Please note that, due to the bespoke nature of our web and branding packages, refunds are not available if you simply change your mind after purchase. However, your statutory rights remain unaffected. If you believe you are eligible for a refund or have any questions about your order, please contact us at:
Purchase Terms for Non-Customised Products and Digital Downloads
Our website template shop grants users immediate access to Showit Share Keys for web designs upon successful purchase.
When you buy one of our non-customised products—such as a website template—you are purchasing a digital PDF file. This file will be delivered automatically to your email once your payment is completed. You may then download and save it to your device. Since delivery is instant, we do not offer refunds for these digital products, so please ensure you are selecting the right item for your needs. Your statutory rights regarding refunds remain unaffected.
Please note: we retain full intellectual property rights over both our customised and non-customised products. You are permitted to use these files for personal or business use, either digitally or as a printed copy, but you may not copy, modify, distribute, or share any part of the product with third parties.
If you experience any issues with downloading your file or cannot access your download, please contact us by email. Be sure to include “Tech Query” in the subject line and send your message to:
Cancellation Rights
As an online consumer, you have a legal right to cancel your order. This right begins on the date you place your order and ends 14 calendar days after the day you receive the product.
You are not required to give a reason for cancelling, but you must notify us by emailing: . To help us process your request promptly, please include your order number if available. We will confirm receipt of your cancellation via email.
If your order has already been delivered, you will need to return the product at your own expense. Returned items must be in their original condition. We reserve the right to reduce your refund if the product has been handled in a way that diminishes its value.
Once we receive the returned product, we will process your refund to the original payment method. Please allow up to 14 days for the refund to appear on your bank statement. You will be refunded the full product price and original delivery charges, but not the cost of returning the item to us.
You must return the product within 14 days from the date your cancellation is confirmed. All returns should be sent to:
If your order has not yet been dispatched at the time of cancellation, we will process your refund within 14 days of receiving your cancellation notice.
Please note: If you are cancelling only part of your order, the original delivery charge will not be refunded.
Exclusions
While we process refunds in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please be aware that certain items are excluded from refund eligibility under this legislation. We are unable to offer refunds for the following:
Items related to health or hygiene, unless they are returned unused, in fully resealable condition, and with all hygiene seals intact and unbroken;
Personalised or custom-made products, created specifically according to your instructions or preferences;
Perishable goods, or items that are likely to deteriorate or expire quickly.
Faulty Goods
Nothing in these terms affects your statutory rights regarding products that are faulty or not as described.
If you believe an item is defective or has been inaccurately described, please contact Marlinde, our founder, by emailing: . Be sure to include a detailed explanation of the issue and, if possible, attach clear photos showing the defect.
Once we receive the returned product, it will be carefully inspected. We will then email you to confirm whether you are eligible for a refund or replacement. Where possible, faulty products will be replaced with an identical or equivalent item.
If a refund is approved due to a fault, you will receive a full refund of the amount paid for the product. This refund will be processed within 30 days from the date we confirm your eligibility via email.
Pricing and Payment
All product prices are clearly listed on our website and include VAT. Delivery charges are not included in the product price and will be added during the checkout process.
We reserve the right to update our prices at any time; however, any changes will not affect orders for which you have already received an order confirmation.
Despite our best efforts, there may occasionally be pricing errors on our site. As part of our order dispatch process, we verify prices:
If the correct price of a product is lower than the listed price, we will charge you the lower amount.
If the correct price is higher than the listed price, we will contact you before dispatch to inform you of the discrepancy. You will then have the choice to continue with the purchase at the correct price or cancel the order.
If we are unable to reach you using the contact details provided during checkout, your order will be treated as cancelled, and we will notify you accordingly.
Please note: We are under no obligation to provide a product at an incorrect (lower) price if the pricing error is obvious or clearly a mistake that you could reasonably have identified.
Delivery and Shipping
Unless you are purchasing a pre-order item or a customised product (in which case an estimated delivery date will be provided), your order will be delivered immediately upon completion of payment.
International Delivery and Shipping
We offer worldwide delivery for all digital products. Regardless of your location, delivery is instant and will occur immediately after your purchase is completed.
Warranty and Liability
We guarantee that any product you purchase from us will, for a minimum period of six months from the date of delivery, be of satisfactory quality, free from material defects, and reasonably suitable for the intended purposes commonly associated with such products.
Please note that this warranty does not cover defects resulting from normal wear and tear, failure to follow specific care instructions, intentional damage, improper storage, accidents, negligence (by you or a third party), or any modifications or repairs carried out by anyone other than us.
Our liability for any losses you may incur due to a breach of these terms is strictly limited to the purchase price of the product and any losses that are a foreseeable result of that breach. A loss is considered foreseeable if it is a clear and direct consequence of the breach or if it was anticipated by both parties at the time of purchase.
Nothing in these terms excludes or limits our liability:
For death or personal injury caused by our negligence;
Under section 2(3) of the Consumer Protection Act 1987;
For breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979;
For fraud or fraudulent misrepresentation; or
For any matter where exclusion or limitation of liability would be unlawful.
Our products are intended solely for personal and domestic use. By purchasing from us, you agree not to use any products for commercial, business, or resale purposes. We are not liable for any loss of profit, business interruption, or loss of business opportunity arising from such use.
Other Applicable Conditions
If you believe you are entitled to a refund based on circumstances not covered above, please email your request to: , including all relevant details.
All refund requests will be reviewed in line with your statutory rights.
Law and Jurisdiction
These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.