Before requesting a product exchange or refund, please allow us to assist you in resolving the issue you are experiencing. Please contact us via live chat on the website or email, our support team is always ready to accompany you.

1.  Purpose

Temply Studio makes a difference through dedicated customer care and thoughtful after-sales service, while providing the community with high-quality products.

We always strive to support and continuously increase value for customers throughout the process of using products at Temply Studio

2. Usage scope

Target: Customers who have purchased products at Temply Studio system

3. Product exchange and refund policy

  • This product is distributed through the Temply Studio system.
  • It contains technical issues that have been confirmed by the manufacturer or supplier.
  • The product is non-functional or missing features due to the absence of required templates or license activation.

4. Conditions for NOT exchanging products

  • The product is incompatible with the customer’s website, server, or hosting environment.
  • The customer has modified or altered the original source code of the product.
  • The product is used in a manner that does not align with the manufacturer’s intended usage or guidelines.
  • The customer no longer wishes to use the product after purchase due to a change of preference.